Kaiser Associates: Fueling Your Growth

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Jon Meyerholz, SVP and Maria Kopyta, VP, Telecommunications and M&A Practices, Kaiser AssociatesJon Meyerholz, SVP and Maria Kopyta, VP, Telecommunications and M&A Practices
Quite often, most successful companies, regardless of the industry, have something in common.

That said, there is a common denominator between the largest tower company in North America, the largest wireless infrastructure player in the UK, one of the leading wireless infrastructure players in Brazil, and more than half of the Fortune 500 companies, including 5 of the 10 largest companies in the world.

All these organizations benefit from a plethora of services offered by Kaiser Associates—a global consulting firm recognized by clients as the gold standard in fact-based strategy and implementation. A nearly 40-year-old strategy consulting company, Kaiser Associates has evolved over the years to become the preferred partner to the world’s most admired corporations, private equity firms, and government entities, helping them unlock game-changing growth and productivity opportunities. In essence, Kaiser empowers its clients with its deep sector expertise in the areas of technology, media and telecommunications (TMT), consumer and retail, financial services and payments, private equity and M&A, industrials, and more.

When it comes to the TMT space, Kaiser’s wireless infrastructure expertise is truly unmatched in the market. Drawing on its extensive experience with the world’s leading operators, Kaiser has played an instrumental role in establishing tens of thousands of towers and assisting clients in core tower operations, emerging small cell (e.g., DAS), and fiber and data center operations. “Continuing our four-decades-old legacy, we differentiate in the market by almost exclusively helping our clients grow. We have evolved as a company to become a best-in-class partner for telecom companies that wish to grow into bigger, better, and bolder versions of themselves,” says Jon Meyerholz, SVP, Kaiser Associates.

Supporting both Business Strategy and Operational Structuring

According to Derek Speranza, Principal, Telecommunications Practice, Kaiser Associates, this growth is not limited to an increase in size but also involves the expansion of business scope. “For instance, we are currently witnessing a trend of historically pure-play tower companies moving to small cell and fiber services. As such, companies operationally designed to support a legacy core business need to rethink the structuring from a people, process and technology perspective when foraying into a new business,” he adds.

At the core, the consulting services from Kaiser aim at helping executives make more informed strategic and operational decisions by incorporating external insight and analysis. In doing so, the consulting firm supports its clients across the entire lifecycle of business management—right from determining the growth of the business strategy, designing better operations plan to execute on the growth, reporting on the operations, and improving the performance of the operations team. Meyerholz underscores a common thread when it comes to supporting executives with new research and informing their business strategy. Most of these executives lack current and new insights on, for instance, the ways they can serve their customers better; the disruptions in the market and their effect on the business; new offerings that can provide them a competitive edge. This is where Kaiser steps in to support these executives by garnering insights to formulate an effective and competitive business strategy squarely focused on growth.

On the other hand, when it comes to operations management, Kaiser brings to the table its unparalleled advisory and implementation services that aim at improving and streamlining the internal operations of an organization and its performance in the value chain.
Derek Speranza, Principal, Telecommunications Practice


In essence, these services touch upon the main components of an operational strategy: people, process, technology and data. For the people aspect of the framework, Kaiser undertakes operational projects for organizational design, roles and responsibilities definition, decision rights, and so on. For processes and technology, the expert team enables process structuring and improvement and helps clients devise high level systems strategy. The core of these strategies is fueled by data, wherein Kaiser helps organizations with reporting and data visualization. “We specialize in what we refer to as structuring for scalability, which involves a holistic diagnostic and evaluation of the people, process, technology, and data specifically for high growth companies. We prepare a given company holistically for high projected growth—helping them tap into opportunities for innovation, conceptualizing and expanding new products and services, and more,” explains Maria Kopyta, VP, Telecommunications and M&A Practices, Kaiser Associates. This structuring for scalability initiative ensures that a company has the organizational structure, processes, systems, reporting, and KPIs in place, and capitalizes on the growth. Leading companies on their path to more organic growth, Kaiser also supports its clients with post-merger integration services for allowing clients to manage all their processes, systems, workflows, and assets from a single place.


We have evolved as a company to become a best-in-class partner for telecom companies that wish to grow into bigger, better, and bolder versions of themselves



While delivering its services, Kaiser follows a client-by-client approach, aligning its services with a given provider, understanding their pain points, needs, growth trajectory, and working closely with them to map their operational processes. “In a nutshell, unlike other service providers, we don’t spend 90-100 percent of our time dealing with implementing technologies. We tend to be focused more on the operations management and the operational strategy,” remarks Meyerholz.

Committed to Clients’ Growth

Illustrating more on the services offered by Kaiser, Meyerholz cites a customer success story wherein a large global telecom hardware company wanted to evaluate the competitiveness of its services offerings, across 10 different markets they operate in. “We delved into the services offered by the client and its competitors. Based on the customer demands, we made recommendations to help the global telecom company improve their position and services across multiple markets,” informs Meyerholz.

In yet another impressive feat, Kaiser recently assisted a major wireless infrastructure player in the US in integrating over 10 companies across the small cell and fiber space. This was a several-year project that spanned the post-merger integration of over 10 billion dollars’ worth of companies. Kaiser achieved a remarkable milestone in improving the organizational structures of these companies, along with their processes, systems, adopting a holistic view for operations management, and aligning them with the parent company. Thanks to Kaiser’s expertise in understanding the market flow, the client was able to execute its strategy to pursue complementary products in a market where their core product was operating in a saturated market.

Scripting similar success stories, Kaiser looks forward to bringing about more integration between its technology and telecom clients and expanding in the unified communications space. Besides, the company also aims to deepen its relationship with its existing clients and continue helping them grow and execute on their growth strategy.
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Kaiser Associates

Company
Kaiser Associates

Headquarters
Washington DC

Management
Jon Meyerholz, SVP and Maria Kopyta, VP, Telecommunications and M&A Practices and Derek Speranza, Principal, Telecommunications Practice

Description
Kaiser Associates is a global consulting firm focused on fact-based strategy and implementation. A nearly 40-year-old strategy consulting company, Kaiser Associates has evolved over the years to become the preferred partner to the world’s most admired corporations, private equity firms, and government entities, helping them unlock game-changing growth and productivity opportunities. In essence, Kaiser empowers its clients with its deep sector expertise in the areas of technology, media and telecommunications (TMT), consumer and retail, financial services and payments, private equity and M&A, industrials, and more. When it comes to the TMT space, Kaiser’s wireless infrastructure expertise is truly unmatched in the market.